Rekindle the spark… even with your clients!

An impeccable customer service - without compromise!

This morning, I watched a short video by Tony Robbins, one of the most influential personal development coaches in the world. He explained a familiar phenomenon: at the beginning of a relationship, we’re attentive, generous, and ready to do anything for the other person. If your partner asks, “Can you empty the dishwasher?” you happily reply, “Of course, with pleasure!”

But after a few years, the same request might trigger a completely different response: “Why me? I’m not your servant!”

Tony Robbins humorously explains how what was once a relationship built on love becomes transactional. The key to rekindling the spark is simple: act like you did at the beginning, when every gesture was driven by a genuine desire to give.

It made me think that some businesses have also forgotten that spark.

• Recently, I left messages at a few hair salons… no call back. Silence. Not even a quick response to say: “Sorry, we’re not taking new clients at the moment.”

• Emails left unanswered, sitting there for days or even weeks.

Far too many businesses underestimate the importance of basic customer service. And yet, a small, simple gesture can keep the spark alive and build long-term client loyalty.

The Inspiring Example of the Ritz-Carlton

The Ritz-Carlton is a perfect example of this philosophy. Every employee is empowered to spend up to $2,000 to solve a client’s issue—without needing approval from a supervisor.

Once, a little boy left his beloved stuffed animal at the hotel. Not only did the Ritz-Carlton return it promptly, but they also sent photos of the stuffed animal “on vacation” at the hotel. A simple yet unforgettable gesture that left a lasting impression on the family.

Standing Out Through Excellence

The good news? For those passionate about customer service, this is a true opportunity to stand out.

The professionals I coach understand this well: their ability to shine lies here, in the art of offering uncompromising service. They know how essential an impeccable client experience is, and it’s exactly what sets them apart and puts them in control of their careers.

Rekindle the Spark, Every Day

Every client interaction is a chance to show that they’re just as important as they were on day one. Don’t let routine settle in. Stay present, engaged, and ready to surprise.